Shop Information
- Shop information
-
CHLOSTANIN on-line shop [Shonan Chlostanin Co., Ltd.]
- Address
-
2-5-29 Kowada, Chigasaki City, Kanagawa Prefecture, Japan
- Phone
-
+81-467-87-1003
- Contact person
-
Misao Tsuchiya
- Shipping & Handling
-
EMS shipping will be charged.
The person in charge will inform you of the shipping fee in the confirmation email.
Please refer to the URL below for details as the shipping fee differs depending on the country.
[Post office EMS price list] https://www.post.japanpost.jp/int/charge/list/ems_all.html
*Customs duties, etc. will vary depending on the country or region, but the customer will be responsible for any customs clearance fees/tariffs or other import taxes.
- Terms of payment
-
Please pay within 10 days after receiving the billing email from PayPal.
- How to Order
-
Online shop or email (24 hours)
- Shipping timeframe
-
I will send it on the business day after payment is confirmed.
*If the item is out of stock, it will be shipped after it arrives.
- Payment
-
SHONAN Crostanin Co.
- Exchanges/returns/cancellations
-
We understand that sometimes you may need to return or exchange a product purchased from our online shop. We want you to be completely satisfied with your purchase, and we will do our best to accommodate your needs. Please read our return and exchange policy below:
Eligibility for Returns and Exchanges
You may return or exchange any product purchased from our online shop within 7days of delivery, as long as the product is unused and in its original condition with all tags and packaging intact.
Process for Returns and Exchanges
To initiate a return or exchange, please contact our customer support team at [info@chlostanin-s.co.jp]. We will provide you with a return authorization number and instructions for returning the product. You will be responsible for shipping the product back to us, and we recommend that you use a trackable shipping method.
Once we receive the returned product and confirm that it meets our return or exchange policy, we will issue a refund or send a replacement product, as requested. Please note that shipping and handling fees are non-refundable.
Exceptions to Returns and Exchanges
We do not accept returns or exchanges of the following products:
Products that have been personalized or customized
Products that have been used or damaged by the customer
Products that are not in their original condition or have missing tags or packaging
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately at [inof@chlostanin-s.co.jp]. We will arrange for a replacement or a refund, as requested.
International Returns and Exchanges
If you are returning or exchanging a product from outside of Japan, please contact our customer support team for instructions and any applicable fees.
We reserve the right to change our return and exchange policy at any time. If you have any questions or concerns about our policy, please contact us at [info@chlostanin-s.co.jp].
- Privacy policy
-
Thank you for choosing our online shop. We take the privacy and security of our customers very seriously, and we are committed to protecting your personal information in accordance with applicable laws and regulations. This privacy policy explains how we collect, use, and disclose personal information that we obtain through our website.
Collection of Personal Information
We may collect personal information from you when you visit our website, register an account, place an order, or participate in a promotion or survey. The types of personal information we may collect include your name, address, email address, phone number, and payment information.
Use of Personal Information
We may use your personal information to process your orders, communicate with you about your orders, provide customer support, and send you promotional emails or newsletters. We may also use your personal information for our internal business purposes, such as data analysis, improving our website and services, and detecting and preventing fraud.
Disclosure of Personal Information
We may disclose your personal information to our service providers who assist us in providing our services, such as shipping companies, payment processors, and marketing agencies. We may also disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Security of Personal Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to protect your payment information during transmission.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites.
Changes to Privacy Policy
We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes to this policy by posting a notice on our website or by sending you an email.
If you have any questions or concerns about our privacy policy or the collection, use, or disclosure of your personal information, please contact us at [info@chlostanin-s.co.jp].